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I HAVE BOOKED, I WISH INFORMATION

You have validated your reservation with a payment, consult this section for all information on the follow-up of your file.

Cancel my reservation

  • I have taken out cancellation insurance, how is the refund going in the event of cancellation ?
  • How can I cancel my reservation ?

Cancellation insurance

  • Is cancellation insurance compulsory ?
  • Why subscribe to the cancellation insurance ?

Modify my reservation

  • How to modify my reservation: place, date of stay or accommodation (modification with costs) ?
  • How to modify participants, contact details (modification free of charge) ?

The course of my stay

  • How to give your opinion ?
  • What is the deposit used for ?
  • What is the tourist tax ?
  • How is the inventory of fixtures going when I arrive and when I leave the campsite ?
  • At what time should I arrive and leave the campsite ?
  • How is the key collection going ?

Tracking my reservation

  • When I call the campsite, there is no record of my reservation on the arrival lists.
  • Where can I find the coordinates of the campsite ?
  • My order is validated but I want to add / remove insurance ?
  • My reservation has been fully paid, can I send holiday vouchers ?
  • The information on my documents is incorrect, what should I do ?
  • What documents should I receive after my reservation ?
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